Customer Success Engineer
Passionate about networks and technology? Do you possess the analytical skills to conquer challenges and communication skills that leave an impression?
Join us as a Customer Success Engineer and be part of the magic!
Welcome to Excentis—where innovation meets expertise! We are more than just a team; we are a dynamic fusion of technical wizards, business minds, and creative thinkers, all coming together to drive innovation and excellence.
Twenty-three years ago, Excentis established itself as the go-to lab for cable network standards certification, gaining global recognition. However, our expertise has expanded significantly since then. In addition to certifications, we have progressed to provide cutting-edge testing tools and a wide range of services encompassing testing, consulting, and training, tailored for all Access Networks.
Our primary target audience comprises Network operators, with a secondary focus on Vendors associated with these Operators. These resources aim to assist them in strengthening and enhancing their networks for improved resilience and efficiency, while also facilitating the implementation of future strategies.
Excentis is situated in Ghent, Belgium, where a dynamic hub cultivates innovation and individuality. We are here to encourage you to join us in celebrating unique qualities and personalities, and be part of our innovative journey, where our warmth reflects the joy of Belgian waffles!
Our Mission and Vision - Let's Create Tomorrow
Our Mission is to drive today’s network forward while setting the stage for tomorrow’s advancements. We aim to lead the access network industry by offering testing products and services that validate quality, measure performance, and identify issues. Innovation is at our core, and we prioritize fostering enduring relationships with customers, partners, and employees. We aim to drive positive change towards a more sustainable, connected, and collaborative world.
To succeed, we stand by our values: thrive, thoroughness, and cooperation. We are eager learners in an environment that promotes ownership and an entrepreneurial spirit. We communicate openly and informally, prioritizing teamwork where we challenge and support one another.
To help our customers succeed, we are seeking an enthusiastic Customer Success Engineer. Your primary responsibility is making the deployment of our products at our customers a success! You will be involved from the start when defining the right configuration up to the delivery, deployment, and future extensions. You have a vital role in the success of our customers, working closely with our sales team, product manager and engineers.
· Listen, analyze, and propose optimal solutions to clients
· Replicate setups for analysis, testing, and adaptive approaches
· Onboard new customers, ensuring efficient product implementation
· Design, install, and deliver new product configurations
· Answer queries, troubleshoot issues, and gather intel for Sales and Product managers
· Update documentation and contribute to building a community of users
· Offer local and remote assistance
What we look for
· Talent to ask the right questions to understand the challenge
· The gift to explain things clearly, in text, imagery or even video
· Team playing and problem-solving skills, always looking for a better way to do things
· A strong interest in data communications and network technology
· Basic knowledge of IP is necessary
· A pragmatical approach, the customer is always central
· Proper knowledge of English, Dutch is a bonus
· A Professional Bachelor in Industrial Sciences, electronics/ICT or equivalent through experience
What we Offer
Join a dynamic and diverse team with autonomy and ownership. Enjoy a proper work/life balance, 32 days off per year, and flexible hours. Receive training, a competitive salary, and benefits including meal vouchers, hospitalization insurance, retirement plan, and more.
How to Apply
Team building! Where do we take engineers? Exactly. A farm.
We work from a truly beautiful building in the heart of Ghent.
We’re proud to work for the best in the world
What Our Customers Say About Our Service
Optimized parameters not only resulted in a boost in overall performance, PŸUR even scored a whopping 100% in Download and Upload Data Tests.
No new investment was needed to test Wi-Fi 6E, ByteBlower wireless endpoints are compatible with new devices out-of-the-box. Wi-Fi 7 will be no different!
The Excentis training course exceeded our high expectations. In depth yet accessible to a broad audience. Technical topics but never boring!
Thank you for your excellent work. We found the report very interesting and were happy to see the quality of choices quantified and objectively confirmed.
With support of the Excentis engineering team, we constructed an initial setup and successfully performed a first trial run in less than an hour!
With professional guidance and willing to adapt to our specific needs, we could test the device in a way that makes most sense to our customers. We highly recommend them for your business.