Accurate network problem detection
- VoIPexaminer monitors your network for packet loss 24/7. The alarming engine indicates problem areas in real-time and allows for easier and faster root cause identification of network problems.
- VoIPexaminer correlates call data with the DOCSIS network topology and the device types. The detection processes are automatic and require a minimal amount of user input.
Insight in quality and performance evolution
- By constantly monitoring, VoIPexaminer gives an exact indication of the network quality at any given time.
- Easy yet advanced reporting of key network quality indicators allows assessment of service quality and performance over time.
- Historical data is available for trend analysis and assessing the impact of maintenance efforts.
- The identification of problem areas facilitates more targeted investments.
Increase of customer satisfaction
- Faster and more accurate problem detection significantly lowers the time to solve problems and thus reduces customer downtime.
- Problems are proactively detected and solved before customers even experience them.
- All individual customer calls are monitored and analyzed. The detailed call related information allows the help desk to better assist with individual problems.
Lower operational cost
- The technical staff spends less time solving problems.
- Proactive issue identification reduces the number of calls to the help desk.
- Because all departments use the same tool, only one system needs to be acquired and maintained.
- VoIPexaminer runs on off-the-shelf hardware and can integrate with existing systems and databases.
- It is a scalable system that grows with your deployment.
- Based on open standards and supporting multiple protocols (NCS, SIP) this is one single solution to serve all users.
- VoIPexaminer offers full EuroDOCSIS 3.0 support, which guarantees future-proof usability of the application.